Need Technical Support?

 LOG IN & SUBMIT A TECH SUPPORT TICKET HERE


Watch the videos below for a walk-through demonstration of the steps to submit a ticket.

ESTIMATED TECH SUPPORT RESPONSE TIME UPON NOTIFICATION

Response within 1 hour
Resolution within 8 hours

  • Computer failure
  • Lab Failure
  • Board Room Support 
  • Full Network Failure
  • Virus and Malware Removal

Response within 4 hours.
Resolution within 24 hours.

  • Staff workstation problems 
  • Printer failure/network printer problems
  • Network outage (individual access)
  • Server accounts or access errors- 4 hours upon notification

Response within 8 hours
Resolution within 48 hours

  • File problems 
  • Operating System Support 
  • Email connectivity issues
  • Web filter block evaluation and resolution

Response within 48 hours
Resolution within 120 hours

  • Application Software Support (Word, PowerPoint, Excel, Mail)
  • Connecting to Servers
  • Installation of software.
  • Inventory
  • Initial equipment setup check
  • Equipment quote

Buildings also have a support link located on their building home page.
View a list of buildings and technical support specialists here.