Need Technical Support?

We are in the process of switching to a new Tech Support Program.

SUBMIT A TECH SUPPORT TICKET ON OLD SYSTEM
(please activate your account for the new system below)


The old system will be turned off April 3, 2017.  Please click on the "Request Account" button below, fill out the form, and a TSS will schedule a time to set up your account.

1. REQUEST ACCOUNT 

2. LOG IN & SUBMIT A TECH SUPPORT TICKET ON NEW SYSTEM


Watch the videos below for a walk-through demonstration of the steps.

 

ESTIMATED TECH SUPPORT RESPONSE TIME UPON NOTIFICATION

Response within 1 hour
Resolution within 8 hours

  • Computer failure
  • Lab Failure
  • Board Room Support 
  • Full Network Failure

Response within 4 hours.
Resolution within 24 hours.

  • Staff workstation problems 
  • Printer failure/network printer problems
  • Network outage (individual access)
  • Server accounts or access errors- 4 hours upon notification

Response within 8 hours
Resolution within 48 hours

  • File problems 
  • Operating System Support 
  • Virus Removal from workstation
  • Email connectivity issues
  • Web filter block evaluation and resolution

Response within 48 hours
Resolution within 120 hours

  • Application Software Support (Word, PowerPoint, Excel, Mail)
  • Connecting to Servers
  • Installation of software.
  • Inventory
  • Initial equipment setup check
  • Equipment quote

Buildings also have a support link located on their building home page.
Click here for a list of buildings and technical support specialists.