Soft skills and customer service are increasingly becoming the hard skills of today's workforce. It's just not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively.
Employers and employees are invited to sharpen their customer service and soft skills at the 2018 summit. Learn from leaders in our valley and fill your tool kit with essential skills for success the 21st century workplace.
Wednesday, February 7, 2018
8:00 AM - 4:30 PM
Wenatchee Valley Convention Center
121 N Wenatchee Ave, Wenatchee, WA 98801
Registration: $50 pp.
$25 for each additional registration from same business.
Morning refreshments and lunch provided.
Professional Development Summit Sessions
|Morning Keynote||Reimi Marden - Owner of the Winning Edge corporate image consulting firm for hospitality and gaming industry.||
|Enhancing Your Personal Skills||Topic||Speakers|
|Work Habitudes||Personal Skills||
Ruth Erwert - Recruiting Manager, Chelan PUD;
|I Speak Your Language
Jennifer Korfiatis - Owner, Jennifer Korfiatis Marketing;
|Where Does the Time Go?||Personal Skills||Angela Prater - Organizational Development Specialist, Confluence Health|
|Lunch Keynote||Kevin Parker - Owner of Dutch Bros Coffee (Spokane), former state Representative, and leadership instructor for the Gonzaga & Whitworth MBA programs.||
|Optimizing The Customer Experience||Topic||Speakers|
|Converting Upset to Satisfaction||Customer Service||
Stacy Luckensmeyer - Business & Industry Liaison, Wenatchee Valley College
|Creating a Positive Experience||Customer Service||Cheri Dudeck - CEO/CCO, Orchard Corset|
|The Decision Game||Customer Service||Bert Holeton - Founder and CEO - The Mastermind Group|