Professional Development Summit

Soft skills and customer service are increasingly becoming the hard skills of today's workforce. It's just not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively.

Employers and employees are invited to sharpen their customer service and soft skills at the 2018 summit. Learn from leaders in our valley and fill your tool kit with essential skills for success the 21st century workplace.


Thursday, February 7, 2019
8:30 AM - 4:00 PM
Confluence Technology Center 
121 N Wenatchee Ave, Wenatchee, WA 98801



Morning Keynote

Reimi Marden - Owner of the Winning Edge corporate image consulting firm for hospitality and gaming industry.

Enhancing Your Personal Skills Topic Speakers
Work Habitudes Personal Skills

Ruth Erwert -  Recruiting Manager, Chelan PUD;
Jeremy Jordan - Organizational & Employee Development Manager, Chelan PUD

I Speak Your Language
Panel Discussion 
Personal Skills

Jennifer Korfiatis - Owner, Jennifer Korfiatis Marketing;
Linda Haglund - Executive Director of Wenatchee Downtown Association

Where Does the Time Go? Personal Skills Angela Prater - Organizational Development Specialist, Confluence Health

Lunch Keynote

Kevin Parker - Owner of Dutch Bros Coffee (Spokane), former state Representative, and leadership instructor for the Gonzaga & Whitworth MBA programs.

Optimizing The Customer Experience Topic Speakers
Converting Upset to Satisfaction  Customer Service

Stacy Luckensmeyer - Business & Industry Liaison, Wenatchee Valley College

Creating a Positive Experience Customer Service Cheri Dudeck - CEO/CCO, Orchard Corset
The Decision Game Customer Service Bert Holeton - Founder and CEO - The Mastermind Group