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Technology Support
Please use your preferred method to contact our support personel. Real-time support through phone and chat are available from 8:00am - 4:00pm M-F.
ithelpdesk@wenatcheeschools.org
Send a message to ithelpdesk@wenatcheeschools.org to auto-generate a support ticket. When emailing, please include details such as the issue you're experiencing, your school or building location, and any relevant device or room numbers. Most follow-up communication will occur through the Incident IQ ticketing system, so be sure to check your email for updates and replies.
If you think you know what the issue might be and need to communicate this issue to a technician enter your ticket directly without helpdesk intervention. Use your Google account to login.
Use ithelpdesk@wenatcheeschools.org in Google chat to start a new conversation directly with our helpdesk during business hours from 8:00am-4:00pm. This can be a chat, audio call, or video call with your device. Even if after hours we will see the chat the next business day and chat back with you.
509-664-3865 (Press #4)
Our helpdesk specialist will answer the phone during normal business hours from 8:00am to 4:00pm. If you leave a voicemail message someone will return your call, put in a suport ticket on your behalf, or contact you via another method. Please leave your name, location, and issue on the message.
This site provides information using PDF, visit this link to download the Adobe Acrobat Reader DC software.